We want you to love Lumerval. If something isn’t right, our 90-day money-back guarantee has you covered.

Processing Time

Orders are typically processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). You will receive a shipping confirmation email with tracking once your order ships.

Shipping Methods and Times

• Standard (U.S.): 3–7 business days after processing.
• Expedited options may be offered at checkout.
• We currently ship within the United States only (50 states, DC, APO/FPO addresses where possible).

Shipping Costs

Shipping is calculated at checkout based on destination and weight. Orders may qualify for free standard shipping (promotion subject to change).

Risk of Loss

Title and risk of loss pass to you upon delivery to the carrier. We are not responsible for carrier delays, mis-delivery, or theft after successful delivery. If a package is marked delivered but you have not received it, check with neighbors/household members, contact your local carrier, and notify us at info@lumerval.com within 7 days of the delivery date.

Damaged or Incorrect Orders

Inspect your package on arrival. If an item arrives damaged or you receive the wrong product, email info@lumerval.com within 7 days of delivery with your order number and photos. We will arrange a free replacement or full refund.

90-Day Money-Back Guarantee

If you are not satisfied with your first order, request a refund within 90 days of delivery.

Eligibility

• Applies to your first (initial) order of a given product within 90 days of delivery.
• Subsequent subscription orders are not eligible for refund but may be canceled at any time for future shipments.
• Only products purchased directly from lumerval.com are covered. Third-party retailer purchases must be returned to that retailer.
• Bundles and promotional sets must be returned in full to qualify.

How to Request a Refund

1. Email info@lumerval.com with the subject line “Refund Request” and include your order number and reason.
2. We will issue a return authorization and prepaid return label (where applicable) or the return address.
3. Ship the product(s) back. Shipping costs for returns are the customer’s responsibility unless the product arrived damaged or incorrect.
4. Once received, refunds are processed within 5–10 business days to your original payment method. Original shipping charges are non-refundable.

Exclusions

• Second and subsequent subscription shipments of the same product.
• Products damaged through customer misuse.
• Items marked “Final Sale.”
• Gift cards.

Subscription Cancellation and Modification

Lumerval subscriptions renew automatically at the interval you select. You may cancel, pause, skip a shipment, or change frequency at any time:

• Log in to your Lumerval account and select “Manage Subscription.”
• Reply STOP to a subscription reminder SMS.
• Email info@lumerval.com.

Cancellations take effect before your next scheduled billing date. Orders already processed cannot be canceled but may be eligible for return if it is your first order of that product.

Lost or Stolen Packages

Lumerval is not responsible for packages lost or stolen after the carrier marks them delivered; however, we are happy to help you investigate. Shipping insurance is available at checkout on eligible orders.

International Orders

We do not currently accept international orders.

Contact

Sky Blue Brands — Lumerval
4514 US Highway 9 #1042, Howell, NJ 07731-3771
Email: info@lumerval.com